Business IT Support
Managed Backups
Cybersecurity
Microsoft 365
Server ManagementClient Overview
Our client is a construction management and consulting firm based in Hedge End, with a team of 15-20 employees. The firm has been a pillar in its industry, offering modern building solutions, but faced challenges with maintaining its IT infrastructure. Their reliance on an outdated Windows 2011 Standard Server was causing operational inefficiencies and security vulnerabilities, prompting them to seek our expertise for a comprehensive IT overhaul.
Challenges Faced
The client was experiencing several key issues:
- Outdated Server Infrastructure: The Windows 2011 Standard Server was long overdue for decommissioning, posing a risk to its operations and security.
- IT Infrastructure Maintenance: The client struggled to maintain best practices for their IT systems in-house, which led to frequent technical issues and inefficiencies.
- Networking Problems: Their existing networking setup, including a 100 Megabit switch and Wi-Fi repeaters, resulted in poor connectivity and frequent drops, impacting productivity.
- Meeting Room Setup: The client needed a modern meeting room capable of seamless screen sharing and audio functionality.
- Cybersecurity Concerns: They recognized the need for robust cybersecurity measures but were unsure how to implement an effective strategy.
Our Approach
1. Strategic IT Onboarding and Server Decommissioning We began by integrating the client’s IT systems into our management platform, allowing us to monitor and support their infrastructure remotely. This onboarding process ensured all machines were secured, updated, and configured to industry best practices. Simultaneously, we decommissioned their outdated Windows 2011 server, mitigating the security risks associated with running legacy systems.
2. Network Infrastructure Overhaul To address the connectivity issues, we upgraded their network by replacing the outdated 100 Megabit switch with a cloud-managed Gigabit switch. This not only improved network speed but also enhanced overall reliability. Additionally, we installed two new cables to support cloud-managed access points (APs), replacing the ineffective Wi-Fi repeaters. This upgrade significantly improved wireless connectivity across the office, reducing dropouts and increasing productivity.
3. Meeting Room Modernisation Understanding the need for a functional meeting room, we set up a modern solution that enabled easy screen sharing and integrated audio capabilities. This setup provided the team with a reliable and efficient space for collaboration, both in-house and with external partners.
4. Cybersecurity Future-Proofing Recognising the client’s concerns about cybersecurity, we developed and implemented a long-term security strategy. This included deploying advanced threat protection, endpoint security, and ongoing monitoring to safeguard their systems against emerging cyber threats. We also provided guidance on best practices, ensuring the client is well-equipped to handle future security challenges.
Results
- Enhanced IT Infrastructure: The client now benefits from a stable and efficient IT environment, with all systems configured according to best practices.
- Improved Network Performance: The new network infrastructure has eliminated connectivity issues, resulting in faster, more reliable internet and intranet access.
- Modernized Meeting Space: The upgraded meeting room supports seamless communication and collaboration, enhancing team productivity.
- Strengthened Cybersecurity: The client is now protected by a robust cybersecurity framework, ensuring the safety of their sensitive data and operations.
Conclusion
By partnering with us, the client has not only resolved their immediate IT challenges but also laid the groundwork for future growth and security. Our comprehensive approach to IT management, network optimisation, and cybersecurity has provided them with the tools and confidence needed to continue delivering exceptional services to their clients.
