Industry: Social Care
Services: Microsoft 365, SharePoint, Data Security
Challenge: Poor visibility and control over sensitive HR and payroll data

The Challenge

A social care organisation approached Netserve with concerns around data security and internal access controls. Sensitive HR and payroll documents were being stored in an outdated file-sharing system, making it difficult to control who could access confidential information.

This created:

  • Compliance and data protection concerns

  • Increased risk of unauthorised access

  • Operational inefficiencies for HR and management teams

Our Response

Netserve carried out a review of the organisation’s existing file storage and document-sharing setup. We identified that the system lacked modern security controls, auditability, and flexibility to support a growing workforce and external partners.

The Solution

We migrated the organisation to Microsoft SharePoint, designing a secure, cloud-based document management structure tailored to their needs.

Key improvements included:

  • Granular permission controls to restrict access by role and responsibility

  • Secure cloud storage with automatic backups and resilience

  • Improved collaboration while maintaining strict data protection standards

The Outcome

  • The organisation now has full control over who can access sensitive documents.

  • HR and payroll processes are more secure, efficient, and compliant.

  • Staff can collaborate confidently without compromising confidentiality.

The client now benefits from a modern, scalable platform that supports both security and day-to-day operations.

about Netserve

At Netserve, we’ve been delivering reliable, results-driven IT solutions for over 20 years. Trusted by more than 500 local businesses, we specialise in Business IT Support, Cybersecurity, Microsoft 365, Managed Backup, and Server Management.


Our mission is simple – to keep your business running smoothly, securely, and without costly downtime. With our expert team, proactive approach, and commitment to outstanding service, you can focus on growth while we take care of the tech.