Change Form

Netserve Change Form

Requesters Name:(Required)

Requesters Email:(Required)

Company Name:(Required)

Contact Number: (Mobile)(Required)

Have you spoken to a technician regarding this request, if so who?(Required)

Please put the technicians name in the field below:(Required)

Required Change: (Select all that apply)(Required)

Staff Member Leaving

New Staff Member Starting

New Mailbox Required

Remove machine from GoMonthly cover

Folder Permissions Change

Mailbox Cancellation

Staff Member Leaving

Please fill in this form if you have a staff member leaving the company. Once we have this information, we will contact you on the users last working day or when specified and remove user access to all services within your company.

Please specify the full name of the user that is leaving:(Required)

Please specify the last working day of the user (PLEASE NOTE: We will action this request at 17:00 on this date, unless otherwise requested by yourself):(Required)

DD slash MM slash YYYY

Do you require a mailbox to be cancelled for this user:

Yes

Please tick the "Mailbox Cancellation" box within the Required change section of the form near the top

Consent(Required)

Please check that you have selected all required fields in the "Required Change" section at the top of this form(Required)

New Staff Member Starting

Please fill in this form if you have a new staff member starting. We will then look to arrange a time to access the machine and prepare the machine for the new staff member.

Full name of new user:(Required)

What machine is the user going to be using?(Required)

Does this user require VPN access:(Required)

Does this user need any non standard software installed: (E.G Sage, CCTV, CRM, SQL Database access)(Required)

Does this user require access to SharePoint or Server files?(Required)

Does this user require access to SharePoint or Server folder?(Required)

Is a mailbox required for this new staff member(Required)

Yes

Please tick the "New Mailbox Required" box within the Required change section of the form near the top.

Consent(Required)

Please check that you have selected all required fields in the "Required Change" section at the top of this form(Required)

New Mailbox Required

Please fill in this form if you require a new mailbox to be setup. We will then confirm this request with you and get the mailbox setup and the credentials sent across.

Please specify the new email address(Required)

New email display name:(Required)

New email job title:

Optional phone number for new mailbox:

Mailbox License Required(Required)

Business Standard License (Choose if user requires Outlook, Word, Excel, PowerPoint installed as local apps on machine - Recommended for users with dedicated machine))

Business Basic License (Doesn't allow licensing of the office suite)

Microsoft Teams Essentials (Only allows access to teams, no mailbox or licensing of office)

Unsure (A technician will contact you to confirm the correct license required)

Do you require any alias's or forwarding setup on this mailbox:(Required)

Does this account need to be added to any distribution lists / security groups / shared mailboxes:(Required)

Please specify the mobile number you would like us to send the credentials for the new mailbox too:(Required)

Consent(Required)

Please check that you have selected all required fields in the "Required Change" section at the top of this form(Required)

Remove machine from GoMonthly cover

Please use this part of the form if you are no longer going to be using this machine for company use at all. When you submit this, we will confirm with you, then remove all our support and security tools from this machine. The machine will then be removed from your recurring invoice on your next billing cycle.

Device Name of the machine that needs decommissioning:(Required)

Reason for decommissioning:(Required)

Consent(Required)

Please check that you have selected all required fields in the "Required Change" section at the top of this form(Required)

Folder Permissions Change

Please fill in this form if you require permissions to be changed on any folders. We will then confirm this with you and make the permissions change.

Are you looking to add or remove permissions for a user:(Required)

Add

Remove

Please specify the name of the user:(Required)

Please specify the folder / file path(Required)

Please specify folder / file name(Required)

Consent(Required)

Please check that you have selected all required fields in the "Required Change" section at the top of this form(Required)

Mailbox Cancellation

Please fill in this form if you require a mailbox to be cancelled. This request will then be processed and both the mailbox and license attached to the mailbox will be removed following the information filled in within the form.

Specify the full email addresses of ALL mailboxes you wish to cancel:(Required)

Do you require a backup of these emails to be taken?(Required)

Please note: If you require a backup from Netserve of your PST file, this can take up to 14 days from the date of request until completion.
Any data in the mailboxes you are cancelling will be deleted unless you select YES under the backup options above.
If you are backing up the mailbox yourself, please ensure you have copied any such data before requesting cancellation.

Please specify which mailboxes require a backup(Required)

Please specify if any further action is required?

I confirm this request and accept it is an IRREVERSIBLE action:(Required)

Consent(Required)

Please check that you have selected all required fields in the "Required Change" section at the top of this form(Required)

Change Form

Netserve Change Form

Staff Member Leaving

New Staff Member Starting

New Mailbox Required

Remove machine from GoMonthly cover

Folder Permissions Change

Mailbox Cancellation

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