Change Form

This is our online form to request and submit changes for your business. Please select the options below and complete all required fields. If you’re unsure about any part of the form, call us on 02380 000999 and our Service Desk team will assist you. PLEASE NOTE – COMPLETE ONE FORM PER CHANGE REQUEST.

Requester's name(Required)

Requester's email(Required)

Requester's contact number(Required)

Company name(Required)

Have you spoken to a technician regarding this request?(Required)

Yes

Please enter technician's name below(Required)

Required Change(Required)

New Starter

New Mailbox

Staff Member Leaving

Single License Cancellation

Permissions Change

Password / MFA Reset

Account Access Abroad

Decommission A Device

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Display name of new user(Required)

New user start date(Required)

What machine will the new user be using?(Required)

Existing Machine

Unsure

What is the name of the machine?(Required)

Would you like us to send a quote for a standard Windows 11 machine with onsite install and setup?(Required)

Yes

Does this user require any non-standard software (e.g Sage, CCTV, CRM, VPN or Database access)(Required)

Does this user require access to any SharePoint or server folders?(Required)

Yes

If "Yes" please note the folders needed below / Name of user to copy permissions from(Required)

Does the new user also need a mailbox?(Required)

Yes

Please specify the new email address(Required)

Mailbox license(Required)

Business Basic License (Doesn’t allow the use of Office Applications offline.)

Business Standard License (Choose if user requires Outlook, Word, Excel, PowerPoint installed as local apps on machine – Recommended for users with dedicated machine)

Microsoft Teams Essentials (Only allows access to teams, no mailbox or licensing of office)

Do you require anything else for this mailbox?

Forwarding rule

Access to existing mailbox

Distribution Lists

Forwarding emails to the following address(Required)

Any additional mailboxes that this user requires access to?(Required)

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Which additional mailbox does this user require access to?

What distribution list/lists does this user require access to?(Required)

Please specify the mobile number you would like us to send the credentials for the new mailbox to(Required)

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What type of mailbox is required?(Required)

Individual Mailbox (Only one user needs to access)

Shared Mailbox (Multiple users need to access)

Please specify the new email address(Required)

Mailbox license(Required)

Business Basic License (Doesn’t allow the use of Office Applications offline.)

Business Standard License (Choose if user requires Outlook, Word, Excel, PowerPoint installed as local apps on machine – Recommended for users with dedicated machine)

Microsoft Teams Essentials (Only allows access to teams, no mailbox or licensing of office)

Display name(Required)

Do you require anything else for this mailbox?

Forwading rule

Access to existing mailbox

Distribution lists

Forwarding emails to the following address(Required)

Which additional mailbox does this user require access to?(Required)

What distribution list/lists does this user require access to?(Required)

Please specify the mobile number you would like us to send the credentials for the new mailbox to(Required)

Shared mailbox display name(Required)

Please specify the new shared mailbox address(Required)

What users need access to this new shared mailbox?(Required)

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Please confirm the full name of the user that is leaving(Required)

Please specify the last working day of the user (PLEASE NOTE: We will action this request at 17:00 on this date, unless otherwise requested by yourself)(Required)

Do you require a mailbox to be cancelled for this user?(Required)

Yes

Please confirm the full email address that you want to be cancelled(Required)

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Would you like this to be turned into a shared mailbox?

Yes

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Please confirm the name of the shared mailbox (Leave blank if no change is needed)(Required)

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List the user(s) that need access to this shared mailbox.(Required)

Do you require a backup of these emails to be taken?(Required)

Please note: If you require a mailbox backup from Netserve, this will be in the form of a PST file (Outlook data file) this can take up to 14 days from the date of request until completion. Once complete we will be in touch regarding the delivery of this data. Any data in the mailboxes you are cancelling will be deleted unless you select YES under the backup options above. If you aren’t backing up the mailbox, please ensure you have copied any such data before requesting cancellation.

Please specify if any further action is required for the account

I confirm this request and accept it is an IRREVERSIBLE action(Required)

Does anything else need to be cancelled?

VoIP License

Anything else?

Reason for deactivating(Required)

Please specify the name of the user(Required)

Please specify the extension number that the VoIP license is assigned to(Required)

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What service would you like to cancel?(Required)

Mailbox

VoIP License

Other

Other service you wish to cancel:

Reason for deactivating(Required)

Specify the full email address of the mailbox you wish to cancel(Required)

Do you require a backup of these emails to be taken?(Required)

Please specify if any further action is required for the account

I confirm this request and accept it is an IRREVERSIBLE action(Required)

Please specifiy the name of the user(Required)

Please specify the extension number that the VoIP license is assigned to(Required)

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Permission change(Required)

Mailbox

Folder / Sharepoint access

Note: Please ensure access permissions (e.g. SharePoint, email, file shares, applications) are limited to only the data and systems required for the user’s role. This helps minimise cyber risk and protect sensitive information. For guidance on best-practice access standards, please contact our Project Team.

Are you looking to add or remove permissions for a user?(Required)

Add

Remove

Please specify the email of the user(Required)

Which mailbox is this regarding?(Required)

Please specify the name of the user(Required)

Please specify the email of the user(Required)

Name of folder – Please also include the full file path if available / Name of user to copy full permissions from.(Required)

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Please head to the link below to reset the Password / MFA for your Office 365 account

Please click here to visit our reset credential page.

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Please confirm the name of the mailbox/s that you require access to(Required)

Please fill in this form if you require access to your mailbox whilst you are abroad. Note that this will only be required if conditional access is applied to your account. If you are unsure of your account status, please contact theteam@netserve.support, 02380 000 999 to confirm.

Country you will be signing in from(Required)

Start date that access is required(Required)

End date that access is required(Required)

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Is this a sensitive / confidential request?(Required)

Yes

Please describe the request clearly and discreetly: (e.g., "Access required to [Employee Name]’s mailbox without alerting them, due to ongoing HR matter.")(Required)

Important Information for Sensitive Permission Changes – For any sensitive requests involving changes to account permissions, a completed Change Form is required. To protect your account, we will verify your request against Companies House or the Charity Commission records. We will only process these changes directly with the registered Director, Trustee, or Parish Clerk associated with your organisation. Privacy notice: for these requests, we will not use our usual process of verifying changes through your account’s approved contact. If you are not a registered Director, Trustee, or Parish Clerk, please confirm the name of the registered individual who is that we should contact to authorise this change.

Is this request time-sensitive?(Required)

Yes

Please specify the deadline.(Required)

Requesters position at the organisation(Required)

Please note – If Director / Trustee / Clerk is not selected we will need to confirm this with a registered Director / Trustee / Clerk on Companies House / Charities Commissions records.

Name of the Director / Trustee / Clerk we can contact to confirm this request.(Required)

Mobile number of the Director / Trustee / Clerk we will be contacting.(Required)

Verification Step(Required)

I confirm that this request is legitimate and necessary, and I authorise Netserve to proceed accordingly.

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Device Asset Tag (If Known)

Name Of Last Employee To Use This Device(Required)

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Please head to the link below to reset the Password / MFA for your Office 365 account

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Please head to the link below to reset the Password / MFA for your Office 365 account

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Ready to Speak With a Real IT Expert?

reliable, efficient and secured – tailored to your needs !

Get IT Support 24/7

our services

Contact Details

help & support

navigation

Downloads

AnyDesk

Support

reliable, efficient and secured
– tailored to your needs !