At Netserve, we don’t just hire for skills, we hire for alignment with our core values: honesty, ownership, respect, and learning. Recruiting in this way ensures that every new team member is a great fit with our culture. As a result, we’ve got a workplace that is supportive, collaborative, and driven.
When people share our values, it shows in how they work with clients, colleagues, and the business as a whole. They take ownership of their work, communicate honestly, respect others’ ideas, and embrace learning opportunities. This approach not only strengthens our team but also drives the company forward, helping us deliver exceptional service and grow together.
We don’t just talk about our values, we live them. They guide our decisions, our relationships, and the way we show up every day.
Honesty
Trust is the foundation of everything we do. We believe in being open, transparent, and genuine whether it’s with our clients, partners, or one another. By communicating honestly, we build confidence, strengthen relationships, and create real results.
Ownership
We take pride in what we do. Every member of our team takes responsibility for their work and their impact. Ownership means stepping up, taking initiative, and caring deeply about the success of our projects, our clients, and our company.
Respect
At Netserve, respect goes beyond professionalism. It’s about truly understanding and valuing each other’s differences. That’s why every team member completes a personality assessment, giving insight into their own working style and the styles of their colleagues.
By knowing each other’s profiles, we can communicate more effectively, collaborate more smoothly, and resolve challenges with empathy. This understanding helps create a supportive and cohesive workplace, where everyone’s strengths are recognised and respected.
Learning
We’re always learning — from our clients, our work, and each other. We believe growth comes from curiosity and a willingness to improve. Every challenge is an opportunity to gain insight, build new skills, and become better together.
Benefits of working with us, Perks You’ll Actually Love
Who do we want?
Our ideal candidate is passionate about IT, curious to learn, and excited to make a real difference for our clients.
You’ll thrive here if you:
At Netserve, we believe the right attitude matters just as much as experience. If you’re curious, motivated, and ready to grow in a supportive, people focused environment, where your ideas and input truly matter, you’ll fit right in.
What to expect
Before you start
Settling-In Handbook – Supporting Your First Steps at Netserve To ensure a smooth and confident start, every new team member receives a Settling-In Handbook. This comprehensive guide outlines what to expect on your first week ,sets out your onboarding schedule as well as other key information to help you feel supported from day one.
Comprehensive Onboarding
All new starters receive a comprehensive onboarding programme. Over the first two weeks, you’ll meet all members of the team and gain hands on training on internal tools, client systems and company processes, as well as guidance on HR procedures, health and safety and our staff handbook. This structured introduction ensures that you feel informed and fully prepared to thrive in your role from the start.
Ongoing Support and Development
During onboarding, you will receive comprehensive support and guidance from your line manager to help you settle into your role, understand company processes, and become confident in your responsibilities.
Hear from our team
Since starting with Netserve, one of the first lessons I learned wasn’t technical at all it was the confidence to ask questions and keep learning. The culture encouraged curiosity, and the team thrives on sharing knowledge. We learn together every day on live jobs, and every week colleagues showcase new fixes and solutions to highly technical problems. That environment mades it easy to grow quickly.
I truly believe it would be hard to find another MSP that provides as much knowledge and value whether you’re brand new to IT or an experienced professional. Netserve lives up to being warm, friendly, focused, and supportive.
The company’s core values aren’t just internal they extend to how the team supports clients. Watching colleagues care deeply about delivering robust solutions inspired me to do the same and pushed me to raise my own standards.
Harry, Customer Success Engineer“I joined Netserve on a degreeship in Network Engineering. From the beginning I felt supported, encouraged, and given the space to learn. The training, mentoring, and openness across every department helped build my confidence . What started as an entry level role turned into a clear career path, and after a few years I progressed into the position of Service Desk Lead – If you’d told me that 4/5 years ago, I wouldn’t have believed you!
In my role, I’m responsible for making sure the team is prepared for the day, that urgent requests are quickly handled, and that the Service Desk continues to grow and improve. I get to work closely with a wide variety of clients (from directors to admin teams) and every interaction is treated with the same level of care and respect. No two days are ever the same, and I love that.
One of the achievements I’m most proud of is leading the team to a 98 day win streak of answering every single customer call, without missing one. It took teamwork, focus, and a genuine commitment to delivering great service. The company recognised that effort with a team lunch and equipment upgrade which the team helped chose. Its the small things that make a big difference.
What makes Netserve special is the culture. If someone hits a tricky issue, we call a ‘swarm’, where people from across the business jump in to help solve the problem together. There’s no ego, no gatekeeping, everyone wants to learn and support others growth too. That level of honesty, ownership, respect, and shared learning is built into everything we do.
Netserve has given me opportunities I never expected when I first walked through the door. It’s a place where your ideas matter, where your development is taken seriously, and where you’re valued as a person, not just a job title. If you’re looking for a company where you can grow your skills, be part of a supportive team, and build a real career, this is the place to do it.”**
Jack, Service Desk Team Lead“I started at Netserve as an apprentice in 2018, and the growth I’ve experienced since then has been incredible. I’ve gone from supporting the service desk to leading a new department, and that progression is a direct result of the trust, support, and opportunities Netserve gives its people. From day one, I felt valued, not like a number, but like someone the business genuinely cared about developing.
A typical day for me is fast paced and varied. I’m usually in early, checking urgent enquiries, planning our field engineers’ schedules, and collaborating with both sales and account managers to deliver the right solutions for our clients. Because we work with such a diverse range of businesses, every project brings new challenges. One week I’m coordinating a full Windows 11 hardware refresh; the next I’m tailoring security or infrastructure upgrades to future proof a client’s systems. That variety keeps the role exciting and constantly pushes me to learn.”
“What I enjoy most is seeing the real impact our work has. When you deliver a solution that transforms how a business operates, it’s incredibly rewarding. And the culture here is second to none, everyone’s approachable, supportive, and genuinely passionate about what they do. Regular feedback and recognition keep you motivated, and there’s always room to develop new skills.”
“If you’re considering joining Netserve, do it. It’s a place where your career can genuinely take off, where hard work is noticed, and where you’re part of a close knit team from day one. My own journey is proof of just how far you can go here.”
James, Infrastructure Team Lead
At Netserve, we believe that great IT support starts with great people. When I started the business 22 years ago, it was built on simple principles, honesty, ownership, respect, and learning. Those values remain at the heart of everything we do today.
We’ve grown steadily and organically, bringing together a team of talented, down-to-earth individuals who genuinely care about what they do. Together, we’ve created a supportive environment where everyone can grow, share ideas, and make a real impact.
What makes Netserve special is the team. We actively look for individuals who are curious, reliable, and eager to learn and they have to be a great fit with our Core Values. In return, we offer opportunities to develop, work with cutting edge technology, and be part of a company that values integrity and collaboration.
If you’re looking for a workplace where you can be yourself, grow your skills, and make a difference, we’d love to meet you.