When we onboard your Mac devices, we install and configure all required security, monitoring, and support tools as part of our service.
However, macOS regularly introduces system updates, security prompts, and permission changes that can occasionally interrupt or disable these tools (for example, requiring approval after an update).
To ensure you remain fully protected and supported:
- Please approve any system prompts or permissions related to our software when they appear
- Ensure our tools remain installed and active on your device
- Notify us if you replace, upgrade, or stop using a device, so we can onboard the new one correctly
If our tools are not active on a device, we may be unable to monitor, secure, or support it effectively.
