Setting up a new computer involves structured engineering work carried out by our Projects Team. This includes preparing the device for business use, applying security configuration, connecting it to the organisation’s systems, installing applications, and migrating user data where required.
Because this work is scheduled engineering rather than reactive support, it sits outside the scope of the day-to-day helpdesk support included in your managed support package.
This approach ensures new devices are deployed securely and consistently while allowing our Service Desk to remain available for urgent support issues.
