No – the onboarding of new devices is completed as a scheduled engineering task by our Projects Team and is quoted separately from your support package.
Your managed subscription covers ongoing helpdesk support for existing systems. Work such as deploying new computers, device migrations, or specialist configuration is treated as project work so that our Service Desk remains available for rapid support when issues arise.
When a new device is onboarded, our Projects Team will schedule the work and carry out a structured setup process, which typically includes security configuration, device management onboarding, application setup, and user data migration where required.
If hardware is purchased through Netserve, we will also activate and manage the manufacturer’s warranty. Where hardware is purchased directly by the client, it remains the client’s responsibility to maintain appropriate warranty coverage.
