To maintain strong security standards and fast support response times, all new devices go through a structured onboarding process before being fully covered under your managed support agreement.
We have formalised this process to ensure every device is securely built, aligned with your environment, and configured to our security standards. We can also assist with sourcing and supplying hardware where required.
Each new device onboarding includes:
- Secure provisioning and configuration
- Microsoft Entra join and security policy application
- BitLocker encryption and key management
- Monitoring and management agent installation
- Application setup and licensing configuration
- Data migration and user profile setup (where required)
To protect rapid support availability, we separate reactive support from scheduled engineering work. This ensures our Service Desk remains fully focused on urgent issues, while our Projects Team handles device builds in a structured and secure way.
New device onboarding is delivered by our Projects Team and is not included within the standard monthly support agreement. A fixed onboarding fee applies. Once completed, the device is fully covered under your managed IT support plan.
This approach ensures consistent build quality, strong security compliance, and faster support when you need it most.
