For us, the onboarding experience begins even before a new starter’s first day.

As part of our onboarding experience, every new employee receives our Settling In Handbook ahead of joining. It’s designed to give a real insight into who we are as a business, what to expect, and how they can feel part of the team from the very beginning.

The handbook goes beyond the basics. It includes a clear onboarding plan, a detailed Day 1 agenda, and a “who’s who” of the business to help put names to faces early on. We also share highlights from recent staff events, giving new starters a genuine feel for our culture, as well as a personal message from our Managing Director, including their story and vision for the company.

From an HR perspective, this plays an important role in helping individuals feel welcomed, informed, and at ease before they even walk through the door. It removes uncertainty, builds early connections, and sets clear expectations.

It also strongly aligns with our core values. By providing open and transparent insight into the business, we demonstrate Respect by ensuring people feel valued and included from the outset. At the same time, it supports Learning, giving individuals the knowledge and context they need to succeed in their role.

Ultimately, the Settling In Handbook is a simple but meaningful touch that helps us create a positive and consistent onboarding experience, one where people feel part of something from the very start.