How does the Intune Mobile Device Management work?
More clients are protecting mobile devices now using MDM (Mobile [...]
Can you send a technician to us?
Absolutely! One of our USPs is that we have 2 [...]
What happens if we need help with something other than our desktops/laptops/servers?
Ownership is one of our core values in our business [...]
How big is the Netserve support team?
We have a team of 15 full-time in-house staff, Will [...]
What are the quarterly service review meetings?
You will be invited to a quarterly meeting with your [...]
What happens once we are onboarded?
Your dedicated account manager will confirm all documentation is complete [...]
How does the onboarding work?
During our extensive onboarding process, we follow an onboarding checklist [...]
What is your SLA for support on the helpdesk?
During core office hours, we aim to respond to inbound [...]
How do you ensure your service levels are kept to a high standard?
All our staff are fully trained and operate from our [...]
How much support does unlimited remote support actually mean?
Unlimited helpdesk support really means unlimited - we are confident [...]