How long does it take to set up a new computer?
The setup of a new device typically takes around 2 [...]
Can I buy my own laptops or computers?
Yes - many clients choose to purchase hardware themselves. However, [...]
Does my support package cover the remote setup of new computers that I purchase?
No - the onboarding of new devices is completed as [...]
How are new devices onboarded to our managed IT support?
To maintain strong security standards and fast support response times, [...]
If we want to migrate from our existing IT company to Netserve, how does this work?
To make the migration of support and services to us [...]
How do you provide 24/7 Human-Powered Cyber Security protection?
Best practice standards are ever changing and we have partnered [...]
Can your technicians remote straight onto our machines or can we have an option to allow the connection for security?
Either option is available, some clients are happy for us [...]
What does the Cyber Essentials Patch Management Agent do?
Our patch management auditing agent will automatically install and log [...]
What does the Remote Monitoring and Management agent do?
During the onboarding we install our RMM (Remote Monitoring and [...]
If we have a member of staff start or leave, what process do you follow to get this right?
Take a look at our change form here www.net-serve.co.uk/change-form this is how [...]