IT SUPPORT SOUTHAMPTON

In the event that your computer has frozen, crashed, or is running very slowly, we recommend saving and open documents (where possible) and restarting your computer. A simple reboot can often fix many issues as it restarts important services and clears cached files. Completing any pending updates can also help with this. If your computer is consistently running slowly, it may be time to consider an upgrade or replacement – please get in touch on 02380 000999 and we would be happy to assist!

The first thing to do it ensure that your computer’s power cable is plugged in at both the wall and the back of the unit, and also switched on at both sides. If you have ensured this and it is still not turning on, unplug the power cable and press and hold the power button on the computer for twenty seconds. Plug the power cable back in and press the power button once again. If the computer is still not turning on after this, please give us a call on 02380 00999 and we can advise further.

Typically, all the data on your computer will be stored locally on your hard drive – as with any mechanical component, these are prone to failure over time and sometimes they can stop working suddenly. This is why it is vital to backup any important data. Netserve offer a host of backup solutions, whether it is for individual user’s computers, or for servers used to store data for your entire organisation! Please get in touch to find out more…

If your mouse, keyboard, or any other peripheral has suddenly stopped working, you will want to ensure that it is connected properly. For wired devices, try removing and then reconnecting the USB cable to a different available port on your computer. Typically, you should hear a sound when a device is disconnected or connected. If your keyboard or mouse is wireless, it is a good idea to try new batteries in case these have run out of charge. Removing and reconnecting the Bluetooth adapter from your device can also help if these have somehow disconnected themselves.

There are many reasons why a monitor may not be displaying anything. If you have returned to your computer after being away for some time, it could simply be that the computer has gone to sleep. If you move your mouse around the monitor should come back to life almost immediately. You can also try to turn the monitor off and on again by using the power button, usually found at the bottom or side of the screen. If this still does not work, take a look at the back of the monitor and trace back both the power and display cables to ensure these are both plugged in correctly to the wall and the back of the computer respectively.

When experiencing this issue, it is generally because you are not connected to your company’s VPN. Depending on the VPN your company uses, you may have a client shortcut on your desktop. If the VPN is connected and you are still struggling to access these, please try restarting your computer and logging back in and then reconnecting to the VPN. If this still does not work, please call us on 02380 000999 and a technician can assist further.

When receiving an email that you believe may be suspicious, the most important thing to do is not to download any attachments or click any links within the email. If the email is from a sender that you do not recognise and the contents is not something that is relevant to your business, this generally means that it is spam. Another common indicator is looking at the ‘from’ address of the sender, not just the display name. Often suspicious emails will come from addresses that look like this:

Note the actual from address ‘cyh11241@laus’ – this is not a genuine email address that Microsoft would use to send out email to their customers. Remember, if ever in doubt, ask – we are always here and able to double-check emails for you!

The most common cause of any email send/receive emails or your inbox refusing to update is internet connectivity. Ensure that you are connected to the internet and that your email client says it is ‘Online’ or ‘Connected’ – this is normally displayed at the bottom of the screen, just above the taskbar. Sometimes this issue is also caused because your email client requires you to enter your email password, this will often appear like this: